Ford Philippines reopens its dealerships in select areas

Ford Philippines has reopened select dealerships located in General Community Quarantine (GCQ) areas starting May 1, 2020. The Blue Oval wants to reassure customers that with the reopening of these facilities in GCQ areas that new guidelines have been implemented to keep in line with public health and safety. The American brand also states that new and enhanced tools, processes, and policies have been implemented across the brand’s dealership network designed to lower the potential risks and provide peace of mind to anyone who wants to visit a showroom or service center.

He continues by stating that “Customers visiting any Ford dealership will see very clearly the safeguards that are in place – with all customers required to comply with these protocols – while having all sales and service personnel and functions available to serve them.”

Ford dealerships that are now open to serve the public are in the following locations: Ormoc, Negros, Butuan, Dumaguete, Roxas, Surigao, Naga, Isabela, Bohol, General Santos, Palawan, Tacloban, Ilocos Norte, Cagayan de Oro, and Dipolog. These dealerships have returned to normal working hours and will observe the brand’s new safety and health protocols.

Ford Philippines is progressively rolling out its new guidelines in its dealerships that help safeguard its employees and customers alike. These new guidelines and safety measures include:

• Anyone entering a Ford dealership, including all dealer employees, contractors, and customers, will have their temperature checked with no-touch infrared thermometers

• The dealership layout/floor plan, including customer waiting areas, will be re-organized to ensure appropriate social distancing

• All Ford dealer personnel are required to wear face masks and gloves at all times; with a hazardous waste container on site for disposal of all masks, gloves and other potentially contaminated items

• Social distancing rules will be enforced in all customer interactions, and shaking hands will not be allowed

• All Ford dealerships will be thoroughly disinfected three (3) times each day

• Hand sanitizer dispensers will be available across the dealerships, particularly in high visibility and high traffic areas

• If an employee is experiencing any flu-like symptoms, he or she will be asked to promptly seek medical advice and return only when/if free of symptoms

Ford dealerships will also be implementing the following sales and service initiatives.

• Vehicle sanitation: All vehicles will be meticulously sanitized after any service visit. Dealerships will be using recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

• Remote sales support: Ford sales professionals will give customers a fires-hand shopping experience without them having to leave home.

• Finance: Ford dealerships will continue working with finance lenders to extend credit terms and defer some monthly payments. The approval of extensions and deferral support will be at the finance partner’s discretion

• Warranties: All Ford customers whose warranty coverage has expired during the quarantine period are advised to visit their respective dealerships in order to resolve their concerns related to expired warranties.