Hot on the heels of Hyundai Asia Resources, Inc.’s climb to the second spot in the 2017 J.D. Power Philippines Customer Service Index (CSI) Study, HARI garnered top honors for customer satisfaction in after-sales service at the recently concluded Asia-Pacific, Africa & Middle East Service Conference in Singapore.
The improvement in performance is attributed to HARI’s boosting of their service technician training program, and the new Fast Track service that guarantees 30 minutes of preventive maintenance service repair. Service operations are also on track to being fully digitized for customer convenience.
This 2018, HARI is set to launch the Hyundai Dream Center Philippines (HDCP), a world-class training hub for automotive technicians. Plans are also underway to roll out improved Fast Track and connectivity services throughout their 42 dealerships nationwide.
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