I have been part of customer service industry for more than 30 years both as a customer and service provider. Nowadays, I rarely find someone who could really exemplify the “best-...
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I have been part of customer service industry for more than 30 years both as a customer and service provider. Nowadays, I rarely find someone who could really exemplify the “best-in-class” customer service.
And that has changed when I met Mr. Paolo Loyola of Nissan Global City. If there is such thing as 10-star certification, Paolo deserves to receive the recognition of 10-star customer service award. He knows how to value customer’s time, is technically and street-smart knowledgeable, accommodating and maintains positive attitude. Kudos to his sensitivity to customer’s privacy, moods and circumstances. A lot of sales agents are either constructively aggressive or downright rude in presenting their offers. Paolo always respect my pauses to think and allows me to evaluate options on my own pace. And that is a skill that you need to cultivate in a long time.
He is so quick to respond to all my inquiries and anticipates all my possible questions. He even proactively provides creative do-it-yourself tips as future-proofing.
I truly feel that he is not acting as my sales advisor but as my TRUSTED FRIEND who puts my best interest at heart.
Mr. Paolo Loyola of Nissan Global City, THANK YOU for allowing me to experience your own brand of customized world-class customer service here in the Philippines!
Keep it up and PASS it on!
Your Happy BGC Nissan customer,
Robert Page
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